Introduction
Veltrix Systems is committed to protecting user privacy and safeguarding personal information across all Veltrix applications, platforms, websites, and services. This Privacy Policy explains how we collect, use, store, and protect your information when you use any of our products or services.
Information We Collect
Account Information
- Name
- Email Address
- Profile Information
- Authentication Information
User Content
- Notes
- Messages
- Documents
- Uploaded Files
- Images
- Audio Recordings
- Tasks
- Reminders
- Goals
- Memories
- Journal Entries
- Work Information
Device Information
- Device Type
- Browser
- Operating System
- IP Address
- App Version
Usage Information
- Features Used
- Interaction Logs
- Preferences
- Analytics
Subscription Information
- Subscription Status
- Billing References
- Transaction Records
Veltrix does not store full payment card information.
How We Use Information
We use the information we collect to:
- Provide Services
- Personalize Experiences
- Generate AI Insights
- Improve Features
- Enhance Security
- Manage Subscriptions
- Prevent Fraud
- Comply With Legal Requirements
Artificial Intelligence Processing
Certain Veltrix products use AI to:
- Generate Summaries
- Generate Reports
- Create Reminders
- Organize Information
- Analyze Uploaded Content
- Provide Recommendations
AI-generated outputs may contain inaccuracies and should be reviewed by users before making important decisions.
Data Security
Veltrix implements industry-standard security measures including:
- Encryption in transit and at rest
- Authentication Controls
- Access Restrictions
- Secure Storage
- Monitoring Systems
No system can guarantee absolute security. We encourage users to use strong passwords and protect their account credentials.
Data Sharing
Veltrix does not sell user data. Data may be shared in the following limited circumstances:
- With service providers who assist in operating our services
- For legal compliance when required by law or governmental authority
- During business transfers such as mergers or acquisitions
User Rights
Users may exercise the following rights regarding their personal data:
- Access Data — request a copy of your data
- Correct Data — update inaccurate information
- Delete Data — request deletion of your account and data
- Export Data — download your data in a portable format
- Restrict Processing — limit how your data is used
- Withdraw Consent — opt out of optional data processing
Data Retention
Data is retained only as long as necessary for the following purposes:
- Service delivery
- Legal compliance
- Dispute resolution
- Security purposes
Account Deletion
Users may request the following at any time:
- Delete Account and all associated data
- Delete Memories and AI-generated content
- Delete Uploaded Files and media
- Export Data before deletion
Children's Privacy
Veltrix services are not intended for children under the age of 13 unless explicitly stated for a specific product. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.
International Data Transfers
Data may be stored or processed outside your country of residence. By using Veltrix services, you consent to the transfer of your information to countries that may have different data protection rules than your country.
Third-Party Services
Veltrix may integrate with third-party services including:
- Google (Google Sign-In, Google Drive, Google Calendar)
- Microsoft (Microsoft 365, Outlook)
- Payment Providers (Stripe and others)
- Cloud Hosting Providers
These third parties have their own privacy policies and data practices.
Changes To This Privacy Policy
Veltrix may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or in-app notifications. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For privacy-related inquiries, please contact us:
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